Refund, Cancellation & Delivery Policy

Scope

LIS System s.r.o. primarily supplies:

• accounting and bookkeeping support;
• business administration services;
• software development and digital applications;
• digital products, access rights and electronically delivered materials;
• related project and operational services.

The company does not currently sell physical goods through this website.

Accordingly, there is currently no physical shipping or physical-goods return procedure.

General website conditions are available in the Website Terms of Use. Information about personal-data processing is available in the Privacy Policy.

Business customers

For customers acting in the course of business, the applicable service agreement, proposal, order or statement of work determines cancellation and refund rights.

Unless otherwise agreed, a business customer does not have an automatic right to cancel completed work or receive a refund simply because it changes its mind.

This does not affect claims relating to non-performance, duplicate payment, incorrect billing or other rights that cannot lawfully be excluded.

Consumer right of withdrawal

Where a customer is a consumer and concludes a qualifying distance contract, the consumer may have a statutory right to withdraw without giving a reason within 14 days from conclusion of a service contract.

A withdrawal request may be sent to:

info@lis-system.eu

The request should clearly identify the consumer and the relevant order or payment.

Services started during the withdrawal period

A consumer may ask us to begin providing a service before the 14-day withdrawal period has ended.

Where the consumer validly requests early performance and later withdraws, the consumer may be required to pay a proportionate amount for the service supplied before the withdrawal request was received.

Where a service has been fully performed after the consumer expressly requested early performance and acknowledged the resulting loss of the withdrawal right, the statutory withdrawal right may no longer apply.

Digital content and digital services

Digital products may include downloadable materials, software, activation details, account access, electronic documents or other content supplied without a physical medium.

Where legally required, a consumer will be asked to expressly consent to digital supply beginning during the withdrawal period and to acknowledge that the right of withdrawal is lost once performance begins.

Loss of the withdrawal right does not remove statutory rights where digital content or a digital service is defective, not supplied or not in conformity with the contract.

Custom and project work

Software development, configuration, integrations, reports, administrative work and other services may be prepared specifically for an individual customer.

Before work begins, the agreed order may identify:

• the project scope;
• milestones;
• advance payments or deposits;
• third-party costs;
• cancellation conditions;
• acceptance criteria;
• non-refundable amounts, where legally permitted.

Once custom work has begun, a refund may be reduced by the value of work already performed and by non-recoverable third-party costs that were properly disclosed and incurred for the order.

Cancellation before work begins

Where:

• work has not started;
• no digital content or access has been supplied;
• no non-recoverable third-party cost has been incurred; and
• no separate agreement provides otherwise,

we will normally refund an advance payment following a valid cancellation request.

Any expressly agreed deposit or reservation payment is handled according to the relevant order and applicable law.

Cancellation after work begins

Where work has already started, we may deduct from any refund:

• the reasonable value of work performed;
• completed project milestones;
• services already delivered;
• digital content or access already supplied;
• committed and non-recoverable external costs;
• other amounts permitted by the applicable agreement and law.

We will provide a reasonable explanation of the calculation.

Delivery of services and digital products

The delivery method and expected delivery period are specified in the relevant proposal, order, invoice, payment page or customer communication.

Delivery may occur through:

• email;
• secure download;
• customer or partner portal;
• access credentials;
• software deployment;
• API or system integration;
• another agreed electronic method.

Customers are responsible for providing accurate delivery and contact information and for checking their email filtering or access settings.

Failure or delay in delivery

A customer should contact info@lis-system.eu when an agreed service or digital product has not been delivered within the stated period.

We will investigate and, depending on the circumstances:

• complete or repeat delivery;
• correct the access problem;
• agree a revised delivery date;
• provide an appropriate price reduction;
• issue a partial or full refund where required by the contract or law.

Defective or non-conforming delivery

Customers should notify us without unreasonable delay if a service or digital product is materially defective or does not correspond to the agreed description.

We may first attempt to:

• correct the issue;
• complete missing work;
• restore access;
• replace the digital delivery;
• bring the service or digital product into conformity.

Where correction is impossible, disproportionate, unsuccessful or not completed within a reasonable time, an appropriate price reduction or refund may be available under the agreement or applicable law.

Duplicate, incorrect or unauthorised charges

Please contact info@lis-system.eu promptly if you believe that:

• a payment was processed more than once;
• an incorrect amount was charged;
• a refund was not received;
• a payment was not authorised by you.

Include the payment date, amount, currency, invoice or order reference and any relevant Stripe receipt reference.

We may request reasonable information needed to verify the transaction.

How to request a cancellation or refund

Send the request to:

info@lis-system.eu

Include:

• your name or business name;
• contact email;
• invoice, order or transaction reference;
• payment date;
• payment amount and currency;
• service or product concerned;
• reason for the request;
• any relevant supporting information.

Review and response time

We aim to acknowledge and assess a complete refund or cancellation request within 10 business days.

Complex project, delivery or fraud-related matters may require additional information and more time.

Refund method and timing

An approved refund will normally be returned to the original payment method.

We will initiate an approved refund without undue delay and, where a mandatory consumer-withdrawal period applies, within the legally required period.

After a card refund is initiated, the time taken for the amount to appear depends on Stripe, the card network and the customer's bank.

We cannot normally redirect a refund to a different card, bank account or person.

Payment-provider disputes

Customers are encouraged to contact us before opening a payment dispute so that we have an opportunity to investigate and resolve the issue promptly.

This request does not restrict any statutory right to contact a bank, card issuer, payment provider, regulator or competent authority.

Statutory rights

Nothing in this policy excludes or limits:

• rights that cannot be excluded by contract;
• consumer withdrawal rights where applicable;
• rights relating to defective or non-conforming services or digital content;
• rights arising from non-delivery, incorrect billing or fraud.

Contact

Questions and requests concerning payments, delivery, cancellation or refunds should be sent to:

info@lis-system.eu